- 6/21/2025 9:20:10 PM
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When I relocated downtown to be closer to the bus station, I quickly recognized the kindness of the drivers and staff at Lane Transit District (LTD). However, one particular incident truly showcased their commitment to customer service. While waiting for bus 67 outside Whole Foods, an unexpected delay occurred. Instead of leaving me stranded, the driver of bus 13 took the initiative to inform me that my bus had returned to the station due to unforeseen construction on 10th Avenue. To my surprise, he even called LTD, and soon after, a supervisor arrived in a van to transport me and another passenger to our respective destinations. A huge shoutout to the supervisor and the entire LTD team for making my day so much brighter!
Experiences like these highlight the unique ways community services can positively impact lives. Here are a few elements that contribute to such extraordinary customer service:
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