Issues reporting power outages in Cleveland? What's being done

CLEVELAND – – The BNN I-Team just went to leading city leaders investigating what's being done about an issue leaving many of you outraged after storms.

You can't get through to Cleveland Public Power to report the power out, and you can't learn when you'll get your electricity back.

We've found you also can't expect much to alter. Not anytime quickly.

For years, a number of you have actually grumbled about what takes place after serious weather. You sit on hold for half an hour or more calling Cleveland Public Power to report your power is out. Resting on hold, at times, even days after serious weather.

So, we approached the mayor after a news conference screaming out we had a question about Cleveland Public Power.

He recommended we set up an interview through his public relations staff.

" We'll set something up for you, OK?" Mayor Justin Bibb said.

" All right, I'm holding you to that," we reacted. We informed a spokesperson there, "Hear that? He stated he'll set something up."

The mayor never ever agreed to satisfy with us about your concerns with Cleveland Public Power.

City hall then told us the head of public utilities would speak, however just by phone.

" In 2023, why can't there be a better system for people to report their interruptions?" we asked Public Utilities Director Martin Keane.

" Some people do decide to stay on the line up until they can speak with an individual, which's when we run into the problem," Keane said.

The director mentions that individuals can report interruptions online, and if they call, they must hear a message saying where Cleveland Public Power understands of blackouts.

But last month, two days after extreme weather, callers to the "trouble" line heard, "Our problem crews are trying to find the cause of the interruption."

So, we said to the director, "I do not hear you state that anything's going to change."

" We learn from every occasion and we gained from this event, and we will continue to attempt to improve," he said.

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A few of you also complained after the last storm that you didn't even see Cleveland Public Power repair teams. The energies director says that does not suggest they weren't out.

He includes that when the power goes out, it's very difficult to tell you, even approximately, when you'll get back your electrical power. However, FirstEnergy has made a practice after huge storms of anticipating when neighborhoods might anticipate their power back.

"We are checking out every readily available resource to communicate to our consumers," Keane said.

We've also shown you, three years ago, the city spoke about putting in a high-grade system to manage your calls about power interruptions, however that never ever occurred.

Now, the mayor isn't talking. Cleveland Public Power has actually assured to do much better, but for now, no change in how you get help after a storm.