" The finest way to get a problem fixed is to call our client care line at 1-800-ASK-USPS," according to Rod Spurgeon, a spokesman for the U.S. Postal Service. (AP Photo/Nati Harnik, File).
Did your cluster mail box have a rough encounter with a vehicle? Or is it taking a long time to get a new secret for your mailbox because the previous occupant didn't return theirs?
Both issues were recently encountered by annoyed U.S. Postal Service customers in Las Vegas, acc0rding to e-mails to the Review-Journal.
What is your finest alternative to get a remedy to such issues or other postal-related problems?
Rather of a trip to your regional post workplace where long lines might constrain your schedule, the very best start is a call.
" The best way to get an issue dealt with is to call our client care line at 1-800-ASK-USPS," according to Rod Spurgeon, a spokesperson for the post office. "The call goes to our consumer care center where a case is produced for the customer, a case that goes to the ideal Post Office and the right person.".
A client care staff member works with the regional team to ensure quality and timely service is supplied, Spurgeon said in an e-mail.
" Every call is logged in the system and constantly tracked to ensure prompt completion. That's why I like to advise the consumer care center as the very first, best contact for consumer's to request help," Spurgeon stated in the email.
In somebody wishes to utilize social media, Twitter is also available. Customers can contact @USPSHelp for assistance.
- Don't let incoming or outbound mail sit in your mail box. - Consider beginning a neighborhood watch program. If you see something that looks suspicious, or you see somebody following your provider, call 911.
The Postal Inspection Service likewise encourages consumers to report stolen mail as quickly as possible by submitting an online problem at www.uspis.gov/report or calling 877-876-2455.
Contact Marvin Clemons at mclemons@reviewjournal.com. Follow @Marv_in_Vegas on Twitter.
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